Support Customers Everywhere They Go.
All you need to delight customers. Everytime.

  • Powerful Ticketing: Get rid of support blackholes. Just mark, track, assign and move on.
  • Seamless self-service: Build a community of passionate customers. On your turf!
  • Your team Inbox: Collaborate on tough issues without stepping on toes.

Your Support. Your Universe. Your Rules.
Bend it to your workflows
Bring in your business rules, automate workflows and manage escalations. Customize Freshdesk so deep you can hear your customer satisfaction echo!

Feature list

Helpdesk management

  • Email ticketing
  • Knowledge Base
  • Email to Ticket Conversion
  • Multi-channel Customer Support
  • Time Tracking
  • Helpdesk Reports
Helpdesk Automation
  • Automatic Ticket Dispatch
  • Time-based Supervision
  • Observer & Trigger Automations
  • Scenario Automation
  • Email Notifications
  • Email Commands
  • Canned Responses
  • Email to Knowledge Base
Scale up your Support
  • Multi-language Support
  • Multiple Time Zone Support
  • Multiple Product Support
  • Agent Collision Detection
  • Mobile friendly App
  • Freshdesk Arcade
  • SLA management
Helpdesk Customization
  • Customizable Ticket Statuses
  • Helpdesk Rebranding
  • Ready-to-go FreshThemes
  • Customizable Fresh Plugs
  • Customizable Agent Roles
  • Multiple Business Hours
Customer Engagement
  • Social Customer Service
  • Customer Satisfaction Survey
  • Community Forums
  • In-Sync Facebook App

According to different packages, respective features are available.