Shivaami Cloud Services Pvt Ltd.

Getting Started 14

• Gmail Overview
• Calendar Overview
• Google Drive Overview
• Google Groups Overview
• Interactive tour for Gmail

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Other Products We are Engaged In 3

• gControl
• Fresh Desk
• Flash Panel

Escalation Matrix for Google Apps Support 1

• Escalation Matrix

Admin Settings/Restrictions 6

• Attachment restriction by Size, Type
• Restrict Email retention
• Approve Senders list (Bypass ID from Spam)
• How to Create Catch All Accounts from Admin Console
• Auto BCC Option

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Start the Quicksupport 1

• Remote Control Tool

Mail 41

• How to configure Google Apps on Microsoft Outlook
• How to configure Google Apps on Android Devices
• How to configure Google Apps on IOs Devices
• How to setup Google Apps account in Blackberry devices
• How to Enable Desktop Notification for Gmail

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Contacts 11

• How to get rid of contacts duplication in Google Apps
• How do I access my list of contacts in Google Apps?
• Can I find contact addresses when composing messages or inviting people to a meeting?
• Can I see the members of a mailing list in our company directory in Google Apps?
• Can I automatically add new contacts based on people I've corresponded with?

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Calendar 15

• How to add an attachment to any event in Google Calendar
• How to see your Google calendar events in Gmail without going to Google Calendar
• When importing an ICS file by uploading to Google Calendar will subsequent imports duplicate events on the calendar
• Calendar resources are rejecting invitations
• Is there an upper limit to the no. of delegates you can assign to a calendar

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Groups 9

• How to avoid failure in sending mails through Google Groups
• Do I need a Gmail address to be able to use Google Groups?
• Q: Do I need a Google account to be able to use Google Groups?
• Q: How can I sign in to Google Groups?
• How can I change my email delivery settings?

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Drive 10

• How to sync your system data on cloud.
• How to add any Google Doc as an attachment?
• Google Docs, Sheets, and Slides size limits
• How does Google Drive sync files ?
• Are the files I store in Google Drive secure ?

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Hangouts 3

• How many participants can there be in a Google Hangout
• Is there a participant or time limits in Google Hangouts ?
• What does a user needs to install to use Hangouts ?

Admin Console 22

• How to create groups in Google Apps
• How to rename a user in Google Apps
• How to create a Directory of users in Google Apps?
• When you send a mail it gets into spam folder of the recepient.
• How to restrict users from adding forwarding address to email id

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Google Vault 12

• When a message is deleted from Gmail, is it removed immediately from both Gmail and Google Apps Vault?
• Are retention periods in Google Apps Vault static or can they be extended or shortened
• How does migrated email get placed into the Google Apps Vault archive
• What type of auditing reporting features are available within Google Apps Vault?
• Does Google Apps Vault support searching for data using wildcards

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Sites 1

• Copy sites to new (Add on) domain URL

Google Apps Migration for Microsoft Exchange (GAMME) Tool 15

• Download Link
• How to avoid migration failure in GAMME Tool
• How does the utility work?
• Does the utility work in a hosted Microsoft® Exchange environment?
• Can I migrate from a hosted Microsoft® Exchange environment if I cannot get administrator access?

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Google Apps Sync for Microsoft Outlook (GASMO) Tool 10

• Download Link
• Why Google Apps Sync For Microsoft Outlook tool(GASMO Tool) goes in offline mode?
• What data is synchronized between Microsoft® Outlook and my Google Apps account in the cloud?
• What Outlook data is not synchronized?
• What gets imported to Outlook?

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Google Apps Migration for Microsoft Outlook (GAMMO) Tool 10

• Download Link
• How does the utility work?
• Can I migrate from a hosted Microsoft® Exchange environment if I cannot get administrator access?
• Does the utility work in a hosted Microsoft® Exchange environment?
• Can I run multiple instances of the utility on a single client machine?

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Google Apps Migration For Lotus Notes (GAMLN) Tool 4

• Google Apps Migration For Lotus Notes (GAMLN)
• General Features
• Mail Migration
• Calendar Migration

Admin Settings/Restrictions 0

Use and manage mobile devices 7

• Mobile Management overview
• Set up Mobile Management
• How to Configure your Blackberry without the Gmail App ?
• How to Configure Gmail on Iphone ?
• How to configure Google Apps on Android Devices (with screen shots) ?

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Tips and Ticks 0